FAQs

FAQs

How long will it take for my order to be dispatched?

I currently work on a two week turn around, this can change in my busier periods. Larger orders for wedding etc can take considerably longer and I will need all relevant information and   at least two months notice. However it is always good to order earlier as I can keep your order safe until its ready to dispatch. I also accept large orders twelve months in advance but a non refundable deposit is required.

How Much do your products cost?

Prices vary depending on glass type and design and ranges between £6.50 up to £25.00.

All bespoke cartoons are priced at £15.99  irrelevant of glass type. All prices given exclude postage & Packaging.

How do I pay?

Currently payments can only be made via bank transfer or PayPal.

How much is postage & packaging?

P&P is currently charged at £4.50  Royal Mail 2ndclass signed.  This can be expidited to 1stclass at your request.

I will combine postage costs for larger orders  and price can be given once I know the quantity of the  items you wish to order.

Postage prices shown are for UK mainland only.

Can I return my item and receive a refund?

Unfortunatly due to the nature of my products being bespoke and personalised I am unable to issue refunds unless the product arrives to you damaged. Photographic evidence will be required.